Return & Refund Policy

Last Updated: [Insert Date]

At Madhuram Jewelry, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

Customers may request a return if:

• The product received is damaged during transit.
• The wrong product was delivered.
• The product has a manufacturing defect.
• The item received is significantly different from the product ordered.

2. Return Request Timeline

Any return request must be raised within 48 hours of delivery by contacting our customer support team with clear photos and order details.

3. Non-Returnable Products

The following items are not eligible for return or exchange:

• Customized or personalized gift products.
• Products purchased during special sales, clearance sales, or promotional offers.
• Products damaged due to misuse, improper handling, or normal wear and tear.
• Products without original packaging or tags.

4. Refund Approval

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.

5. Refund Process

If approved:

• Refunds will be processed to the original payment method used during purchase.
• The refund amount may take 5–10 business days to reflect in your account, depending on your bank or payment provider.

6. Exchange Policy

Eligible products may be exchanged for the same item or another product of equal value, subject to availability.

7. Customized Gift Orders

Products under the Customised Gifts category, including personalized messages, names, photos, or occasion-based customizations, are strictly non-refundable and non-returnable unless the product arrives damaged or defective.

8. Shipping Charges

Shipping charges are non-refundable unless the return is due to an error on our part, such as an incorrect or defective product.

9. Damaged or Incorrect Products

If you receive a damaged or incorrect item, please contact us immediately with:

• Order Number
• Photos of the product
• Photos of the packaging
• Brief description of the issue

10. Cancellation Policy

Orders may be cancelled before they are processed or shipped. Once dispatched, cancellation requests cannot be accepted.

11. Right to Refuse Returns

Madhuram Jewelry reserves the right to refuse return or refund requests that do not meet the conditions stated in this policy.

12. Policy Updates

We reserve the right to modify this Return & Refund Policy at any time without prior notice. Updated policies will be posted on this page.

Contact Information

Madhuram Jewelry

📞 Business Number: 8639245130